General business and cancellation conditions (hereinafter only conditions) H&D cottages (hereinafter referred to as the pension) regulate the mutual contractual relationship between the pension operator - H & D, as, Olomoucká 37, Prostějov, IČ 60748451 DIČ CZ60748451, entered in the Commercial Register kept Regional Court in Brno, Section B, File 1580 (hereinafter referred to as the operator) and the client - a natural or legal person who orders the stay as a client (hereinafter referred to as the client).
I. Residence order, creation of a contractual relationship
Order and book with us via web registration, by phone at +420 778 885 758 or by email at email@example.com .
The client orders services in the pension by a written order or a reservation request, which he submits to the pension by post, e-mail, via the reservation interface on the website. The essentials establishing a duly issued order or reservation request are: name and surname of the client, address of permanent residence, contact (telephone, e-mail), in the case of legal entities business name, ID number, VAT number, date of use of services. The transferred personal data of the client stated in the order or reservation of the stay will be used by the pension only for the concluded contractual relationship between the pension and the client.
After a properly issued and submitted order or submitted a binding reservation request, the client is bound by this document. By confirming the order or request for a binding reservation by the pension (according to Article IV of these conditions), a contractual relationship is established between the client and the pension. The pension undertakes to provide the client with services in the confirmed scope and quality and the client to pay the pension the agreed price. The conditions of the contractual relationship apply to all persons listed in the order / reservation request submitted by the client and confirmed by the guest house.
II. Client's rights and obligations
The client has the right to:
To be sufficiently and completely informed by the pension about the ordered services, ie their scope, date and price, for the proper provision of the services ordered by the pension (paid in advance), to cancel the confirmed order / reservation request before the start of the stay, provided the cancellation is observed. conditions in accordance with Article VII., claim defects in the services provided.
The client is required to:
Completely and correctly state all the essentials of the order / reservation request, pay the pension in full the required price for the stay, respect the regulations of the facilities whose services it uses, carefully check the pension issued by the pension (accommodation voucher) and in case of any discrepancies contact the guest house immediately.
III. Obligations of the pension to the client
The guest house is required to:
Provide the client with important information about the ordered services, confirm to the client properly ordered services. In the case of a binding reservation or a confirmed order, provide the client with services in the confirmed scope and quality.
In the event of withdrawal from the confirmed service order / binding reservation by the client, pay the deposit paid for the services no later than 14 days after receiving the cancellation in writing. However, if the pension is entitled to cancellation fees, it will pay the client the difference between the deposit already paid and the relevant cancellation fees.
IV. Prices of services and their payment
Prices of services provided by the pension are listed at: www.chata-hd.cz, tab Price list . p> V. Confirmation of stay
The client is authorized to use the paid services by a confirmation issued by the pension (by email or in writing by letter). The client is obliged to check the accuracy of the data on the confirmation. If any discrepancies are found, the client immediately contacts the pension by email firstname.lastname@example.org or by phone at +420 778 885 758.
The pension reserves the right to request an advance payment of 100% of the price of the ordered services according to the previously confirmed order.
Upon arrival, the client proves himself at the reception (office) of the pension with an identity card, passport or other identity card. We will accommodate you from 2 pm to 5 pm, room cleaning until 9.30 am In agreement with Mrs. the administrator is the possibility of luggage storage. After completing the above formalities, the reception will accommodate the client and provide him with additional information about the stay or other services. The presence of dogs and cats is not possible.
VII. Cancellation policy
The client has the right to cancel the stay at any time, ie to withdraw from the confirmed order / reservation request of the stay under the conditions below. This withdrawal by the client (hereinafter referred to as cancellation) must be made in writing and demonstrably delivered to the pension.
Cancellation policy applies to the cancellation of the reservation by the customer. A cancellation fee will be charged due to unused capacity reservations.
The guest house is entitled to charge cancellation fees in the following cases:
- Cancel or change the scope of ordered services as before confirmed orders more than 14 days before arrival - cancellation fee 0.
- cancellation or change of the scope of ordered services according to the previously confirmed order 14-0 days before arrival - cancellation fee 50% of the price of the stay.
All possible disputes arising in connection with the provision of accommodation by the pension, including related services of the pension are governed by Czech law, regardless of the seat / residence of the client.
IX. Final provisions
These terms and conditions are an integral part of the service order.
The total price for the services provided will be paid on the basis of the issued accounting document (receipt, invoice), according to the conditions stated therein. Payment can be made cashless through the payment gateway when booking, in cash or on invoice (by prior arrangement). Payment can be made by credit card on site. The update of the General Terms and Conditions and cancellation policy enters into force on 1.1. 2020. Changes and additions to these conditions can be individually regulated between the pension and the client only in writing.
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.